Frequently Asked Questions
Everything you need to know about shopping and selling at Clothes Mentor Ocoee.
How does the buying process work at Clothes Mentor Ocoee?
We buy high-quality, name-brand pre-loved women's clothing, shoes, and accessories. Simply bring your items to our Ocoee location, and we will review them while you shop. We offer cash on the spot or store credit for the items we accept.
What types of brands do you carry?
We carry a wide variety of popular brands including Ann Taylor, Anthropologie, Coach, Lululemon, Talbots, and many more. Our inventory is constantly changing, so there is always something new to discover.
What is your return policy for online and in-store purchases?
For in-store purchases, all sales are final. For online orders, we accept returns within 7 days of delivery if the security tag remains attached and the item is in its original condition. Shipping costs for returns are the responsibility of the customer.
Do you offer shipping for online orders?
Yes, we ship nationwide! Orders are typically processed within 1-2 business days. Shipping rates are calculated at checkout based on your location and the weight of the items.
How do you ensure the authenticity of designer handbags?
Authenticity is our top priority. Our experienced team thoroughly vets every designer item, and we use third-party authentication services for luxury brands to ensure you are getting the real deal every time.
Do I need an appointment to sell my clothes?
No appointment is necessary! We buy items every day during our regular business hours, up until one hour before closing. Just bring your freshly laundered items in a bin or basket.